Refund policy
We value our customers and strive to provide the best shopping experience. Please read this Return & Refund Policy carefully before placing an order.
Cancellation Policy
We understand that plans can change. Orders may be cancelled only before they have been processed or shipped. If you wish to cancel your order, please contact us as soon as possible at clubzollo@gmail.com and include your order number. If your order has not yet been processed or dispatched, we will cancel it and issue a full refund to your original payment method.
Once an order has been processed or shipped, it cannot be cancelled. If you no longer wish to keep the item after delivery, you may request a return if your order meets the eligibility requirements outlined in this policy.
We reserve the right to cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, or other unforeseen circumstances. In such cases, a full refund will be issued to the original payment method.
If you have any questions regarding order cancellations, please contact us at clubzollo@gmail.com.
Returns & Replacements
We accept return or replacement requests only when the item is defective, damaged, or incorrect, the request is submitted within 30 days of delivery, and the product is unused, unworn, in its original condition with all tags attached, and in its original packaging. Proof of purchase or your order number is required to process your request.
Returns or replacements will not be accepted if the item has been used, worn, washed, altered, or is no longer in its original condition. We also do not accept returns or replacements for clearance items, final sale items, gift cards, custom or personalized products, or personal care products where applicable.
Return Process
To request a return or replacement, please contact our support team at clubzollo@gmail.com with your order number, a clear photo or video showing the issue, and a brief description of the problem. Once your request has been reviewed and approved, we will provide instructions on how and where to return the item.
Items returned without prior authorization or without a return request will not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined. If approved, your refund will be issued to your original payment method within 10–15 business days. Please note that your bank or credit card provider may require additional time to process and post the refund after it has been issued.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at clubzollo@gmail.com.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, please contact us as soon as possible with clear photos or videos so that we can evaluate the issue and arrange an appropriate replacement or refund.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without providing a justification. To qualify, the item must be unused, unworn, in its original packaging with all tags attached, and accompanied by proof of purchase.
Non-Returnable Items
Certain items are not eligible for return or replacement. These include perishable goods such as food, flowers, or plants, custom or personalized products, personal care products where applicable, gift cards, and clearance or final sale items. If you are unsure whether your item is eligible for return, please contact us before submitting a request.
Important Notes
Delivery delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our control are not eligible for refunds or compensation. We reserve the right to reject any return or replacement request that does not comply with this policy. By placing an order with us, you acknowledge and agree to this Return & Refund Policy.